Refund and Cancellation Policy

Cancellation

You may request cancellation through support during beta.

Back up your data before requesting cancellation.

Refund Eligibility

Captured payments may be refundable before provisioning if cancellation is requested before activation.

Failed provisioning, duplicate payments, or material service unavailability may be reviewed for refund or service credit.

Refunds after provisioning are reviewed case by case and are not automatic.

Not Generally Refundable

Abuse-related suspension, AUP violations, customer application issues, unsupported workloads, non-recoverable third-party fees, and promotional credits are not generally refundable.

Payment Disputes

Contact support before opening a dispute. Chargebacks may trigger account review, service suspension, and reconciliation.

Processing

Approved refunds return to the original payment method where possible. Timing depends on the payment provider and banking systems.

Legal and Tax Review

This policy requires legal and tax review before broad commercial use.